CityTime Login is the official online timekeeping system used by New York City government employees to record work hours, manage attendance, and track leave balances.
It’s administered by the NYC Office of Payroll Administration (OPA), the same city office responsible for processing pay for over 300,000 municipal employees — which is worth knowing, because it’s also where you’d go for pay statement and W-2 questions, not just login help.
If your agency uses CityTime, you’ll clock in and out, submit timesheets, and check your leave through one portal: WebClock.
This guide walks through exactly how to log in, what to do if you get locked out, and a few things new employees usually don’t find out until someone tells them.
What Is CityTime?
CityTime is an internet-based time and attendance system built for NYC government agencies. It replaced paper timesheets with a digital process designed to reduce payroll errors and give both employees and supervisors an accurate, transparent record of hours worked.
Access is restricted — you can’t create your own account. Credentials are issued by your agency, and only employees whose department uses CityTime can log in.
With CityTime, employees can:
- Clock in and clock out
- Submit and review timesheets
- Track attendance and overtime
- View leave balances and requests
- Reduce payroll discrepancies caused by manual entry errors
Official CityTime Login Portal
There is only one primary login page for most CityTime users:
Official Login URL: https://webclock.nyc.gov/
Bookmark this page directly. A quick search for “CityTime login” sometimes surfaces third-party sites or outdated mirrors that are not affiliated with NYC government — never enter your credentials anywhere except an official nyc.gov domain.
Who Can Use WebClock?
WebClock isn’t a public system — there’s no general sign-up. Access is limited to:
- Active New York City government employees
- Authorised agency personnel
- Employees whose agency has CityTime enabled for timekeeping
If your agency doesn’t use CityTime, you won’t be able to log in here — check with HR about which system your department uses instead.
What You’ll Need Before You Log In
- A computer, tablet, or smartphone
- A stable internet connection
- Your official CityTime username and password (issued by your agency)
- A current browser — Chrome, Firefox, Safari, or Edge
- The correct URL: webclock.nyc.gov
Keeping your browser updated matters more than people expect — outdated browsers are one of the most common causes of the portal failing to load correctly or the login button not responding.
Real Example: A New Employee’s First Login
Here’s a scenario that plays out often with new hires. Maria starts her first week at an NYC agency and gets a printed slip with a temporary CityTime username and password. She tries logging in from her personal phone browser that hasn’t been updated in over a year — the page loads, but the Sign In button does nothing when tapped.
She switches to a laptop with an updated version of Chrome, and the login works immediately. The credentials were correct the whole time — the issue was purely the outdated mobile browser rendering the page incorrectly.
The takeaway: if your login isn’t working and you’re sure your username and password are correct, the browser is often the actual culprit, not your credentials.
First-Time Login: Step-by-Step
- Go to the official site: https://webclock.nyc.gov/.
- Wait for the CityTime login page to load fully.
- Enter your User Name exactly as provided by your agency.
- Enter your Password.
- Click Sign In.
Once you’re in, your dashboard will show your time records, attendance, and leave details based on your agency’s specific policies — these can vary slightly between departments.
What to Do If You Can’t Log In
Most login issues fall into one of these categories:
- Incorrect username or password
- Expired or locked account
- Browser cache or cookie conflicts
- Outdated or unsupported browser
- Agency-specific access restrictions
How to Reset Your CityTime Password
CityTime’s WebClock page doesn’t have a public “Forgot Password” option — this trips up a lot of employees expecting a self-service reset like they’d see on a typical consumer website.
If you’re locked out:
- Contact your agency’s HR department
- Reach out to your Timekeeper or direct supervisor
- Request help from your internal IT or payroll helpdesk
Only authorised agency staff can reset CityTime access — there’s no way around this, and that’s intentional, since it protects sensitive payroll data.
Troubleshooting Checklist
Before contacting HR, run through this quick list — it resolves the majority of login problems:
- Confirm you’re on https://webclock.nyc.gov/ (not a bookmarked old link or search result)
- Clear your browser’s cache and cookies
- Try a different browser
- Avoid public or shared computers where extensions might interfere
- Disable browser extensions that block scripts or pop-ups
- Check your internet connection is stable
If none of that works, the issue is almost certainly account-side, and only your agency can fix it.
Getting Help
For login issues, lockouts, time entry errors, or leave/attendance discrepancies, your first stop should always be:
- Your agency’s HR department
- Your assigned Timekeeper
- Internal NYC IT or payroll support
Since CityTime access is controlled at the agency level, there’s no centralized public support line — each department handles its own account issues.
A Note on Agency Differences
CityTime’s exact features and policies can vary by NYC agency. Always follow your specific department’s internal guidelines for time entry and attendance — what applies to one agency’s timekeeping rules may not apply to yours.
Related Payroll Resources Worth Bookmarking
Since CityTime feeds directly into your pay, it’s worth knowing what else OPA manages beyond the login page. A few resources employees often need alongside CityTime:
- Pay Statement Explained — a breakdown of what each line on your NYC pay stub means
- Direct Deposit enrollment — for setting up or updating where your paycheck goes
- Pay Rate Calculator — for estimating gross pay based on your rate and hours
These live on the OPA website rather than inside CityTime itself, but they answer the questions employees usually have right after sorting out their login.
FAQs
What is the official CityTime login website?
The only official portal is https://webclock.nyc.gov/. Avoid any third-party site claiming to offer CityTime access.
Why can’t I find a “Forgot Password” button on CityTime?
CityTime doesn’t offer public self-service password resets. You’ll need to contact your agency’s HR, Timekeeper, or IT helpdesk to recover access.
Can I access CityTime from my phone?
Yes, WebClock is mobile-friendly. Just make sure your mobile browser is up to date — outdated browsers are a common cause of login pages not responding correctly.
Why does the CityTime login page load but the Sign In button doesn’t work?
This is usually a browser issue, not a credentials issue — try clearing your cache, switching browsers, or updating your current one before assuming your password is wrong.
Can any NYC resident sign up for a CityTime account?
No. CityTime is not open to the public. Only active employees at agencies using the system can log in, with credentials issued internally.
Does every NYC agency use CityTime?
No — CityTime usage depends on the agency. If you’re unsure whether your department uses it, check with your HR or Timekeeper.
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Conclusion
CityTime is the backbone of time and attendance tracking for many NYC government employees. The login process itself is simple — the official portal, your agency-issued credentials, and an updated browser cover most cases. When something does go wrong, it’s almost always one of a few predictable issues: an outdated browser, expired credentials, or a locked account — all of which your agency’s HR or IT team can resolve directly, since CityTime access is managed entirely at the agency level.
About the Author
James has spent over seven years writing about employee-facing systems — paystub breakdowns, work schedule tools, login portals, and workplace eLearning platforms. His guides focus on cutting through confusing corporate and government portals so employees can find accurate, step-by-step answers without digging through support tickets.
Disclosure: This guide is independently written and is not affiliated with or endorsed by the City of New York or the NYC Office of Payroll Administration. For account-specific issues, always contact your agency’s HR, Timekeeper, or IT department directly.